Compounded in Australia

Buy from the people who make it, not from a reseller.

Most of this category is distribution. Stock is bought in, relabelled, and sold on by someone who has never seen the facility. Direct means the order goes to the people compounding it, and the person you ring works there.

What "direct" actually means here

It is a supply arrangement, not a slogan, and it is worth being specific because everyone uses the word.

No middle layer

Nothing is bought in finished and relabelled. There is no distributor between the facility and the order.

One origin

Compounded in Australia under the arrangements that apply to it. Not imported, repackaged, or drop-shipped from a third party.

A traceable batch

What was sent can be matched back to the batch it came from, and that record is ours rather than a supplier's.

A real phone number

Answered by someone at the business. Not a ticket queue, and not an agency answering for several brands at once.

How ordering works

Place the order: Through the site. Card only — we do not take bank transfer or crypto, which is deliberate: a card gives you a chargeback and us a traceable payment.
Confirmation, then packing: You get an email confirming what was ordered before anything is packed, so a mistake can be caught while it is still a line on a screen.
Dispatch with tracking: Sent from Australia with a tracking number that works. If tracking has not moved, that is a real question and we will chase the carrier rather than telling you to wait.

Over-18s only. Identification may be requested.

Postage

Flat-rate domestic postage, calculated at checkout before you pay rather than added afterwards. Express is available where the carrier offers it to your address.

We do not ship outside Australia. An order that cannot be delivered lawfully to where you are is refunded rather than sent and hoped for.

Returns, and what happens when something is wrong

Anything damaged, incorrect, or not what the order said gets replaced or refunded — our cost, including the postage both ways. That is not a goodwill gesture, it is what the Australian Consumer Law requires, and the guarantees it provides cannot be excluded by anything written here.

For change-of-mind, contact us before dispatch and the order is cancelled and refunded in full. After dispatch, sealed and unopened items can come back; opened ones cannot, for reasons that are obvious once stated.

If we got it wrong, say so and it gets fixed. We would rather carry the cost of a replacement than argue about who is at fault over a parcel.

Who to contact

Ordering, postage, and returns questions all go to the same place, and the reply comes from a person who can actually do something about it.

Email: [email protected]
Weekday business hours, Australian eastern time.

What this page is not

It describes a supply and service arrangement. It is not clinical guidance, not a recommendation, and makes no claim about what anything does or is for — those are questions for a qualified practitioner, not a website.

Over-18s only.